New Users How do I get a LINK ID? Is the LINK id and Password case sensitive? How do I change my password? How do I electronically request service? What are the minimum hardware and software requirements for accessing the LINK system? General What kind of browser do I need to run the LINK system? Sun Java Plug-In Questions What is the Sun JAVA Plug-In? Why is LINK® requiring the Sun version of the JAVA program? I was not asked to install a Sun plug-in. Am I OK? How do I install the Sun JAVA Plug-in? The Java plug-in would not install (or I got an error code). What alternatives should I pursue? LINK® works but PASSKEY, Sonat, or other Java application I use stopped working. What do I do? An hs_err_pid#### file is on my desktop. What is that? The "Coffee Cup" Keeps Asking Me to Update Java. Should I? Where can I get more information about the seucrity issues? Error Messages I cannot connect to the web site link.spectraenergy.com. What's wrong? I get the message "Connecting" for a long time. Plugin did not initialize properly Java Applet Loading error Com.Spectra.Persistence.NoRecordsFoundException Your account has been Locked out. Your account has been disabled! Please contact your system administrator. Login Failed:Unable to Connect to Database as: LNKxxxx My LINK screen is corrupted Capacity Release How can I find available capacity in the LINK® system? When is an offer exempt from bids? Can I release two different contracts to the same Entity at less than Max Rate and still have it prearranged, not subject to bidding? How can I tell if someone has bid on my offer? What happens if an offer expires? How do I get rid of an offer with an incomplete status? What happens when an offer is in Match Status? Can I change my date after I submit my offer ? What happens when I can't pull up the Entity that I want to prearrange my release to? How can I tell if the offer is prearranged subject to bidding or not? My customer who is the replacement shipper had already nominated for the full month of August but then the Releasing shipper recalled for Aug 1-15. What happens to the replacement shippers' nominations? Why does my credit back appear to be different than what was released? I received a credit error message while trying to confirm an offer, how can I tell how much more credit I need to confirm this capacity? Why haven't I received credit for a particular zone from my release? What happens if there is a rate change? Why is my rate on my invoice different than what's on my release? If I pick up a capacity release deal, what commodity rate will I be charged? Where do I go to confirm my bid? Does the prearranged party have to confirm their bid? We had an offer out on the board, prearranged, subject to bidding and we were never notified to match. Now, we noticed this had been awarded to someone else. Where can I find my new contract? Where can I see the path of my new Contract? The replacement shipper had already nominated for the full month of August, but then the Releasing shipper recalled for Aug 1-15. What happens to the replacement shippers' nominations? The releasing shipper wants to recall their capacity but they are concerned that their replacement shipper has re-released it. What is Flow Location? What is Flow Location Entitlement? What is Overlap Priority Percent? What is the difference between Within-the-Path and Outside-the-Path priority percents? Where can I check to see all releases on a specific contract? Where can I see the entitlements for my contract? Where can I see the amount of priority percentages released on my contract? Server Locations Which Ports does LINK run on?